Track an order
If you have an account
Sign in from the account icon in the header and open Orders. Each order shows its status and, once dispatched, its tracking number and carrier link.
If you checked out as a guest
Use the tracking link in your dispatch email. If you no longer have it, email info@vlixxo.com with your order number and the email address you used at checkout, and we will resend it.
When tracking shows nothing yet
The first tracking scan usually appears 3 to 7 days after dispatch, while the parcel leaves the origin facility. A tracking number with no movement in that window is normal and does not mean anything has gone wrong.
If a parcel looks stuck
Report a non-delivery once tracking has shown no movement for 10 days past the last estimated delivery date. Before that point a parcel that appears stuck is usually still moving. See the returns and refund policy for what happens next.
Delivery estimates
Estimates shown at checkout are estimates, not guaranteed dates. Orders may be fulfilled from more than one location and can arrive in separate parcels.