Report an issue with a product
If something on a product page looks wrong, tell us. Reports go to the Vlixxo team and are reviewed individually; we correct or remove listings where a report is upheld.
What you can report
- Incorrect or misleading product information
- An image that does not match the product
- A pricing discrepancy between the product page and checkout
- A product that appears unavailable or cannot be ordered
- A counterfeit or intellectual-property concern
- A safety concern
- A prohibited item
- A broken page
How to report it
Use the contact form, or email info@vlixxo.com with "Product report" in the subject line. Include:
- The product name, and the page link if you have it
- Which of the issues above applies
- What you expected and what you found instead
- A screenshot, if the problem is visible on screen
We acknowledge every report within 1 business day. You do not need an account to send one, and you do not need to have bought the item.
If you already ordered it
A problem with something you have received is a returns matter rather than a listing report — start with the returns and refund policy, which is the faster route to a refund or replacement.